![]() Which made me think possibly there's some encoder setting I used that doesn't play well with the Fire TV player. One pattern I have noticed is that the videos with issues all seem to be older encodes that I migrated from Plex some time ago (which, the set-top app I was using for it was much stricter and required Level 4.1 or below H.264). But it seems odd because this is happening for a large number of videos. ![]() I was considering that it could be some video corruption issue. So there doesn't seem to be a bitrate-related pattern. The bitrates vary, but the lowest bitrate one I've seen it occur on was a ~4Mbps 720p encode, and the freeze happened during a low-motion scene. Here are the server log with debug enabled for the Direct Play only stream, which shows nothing unusual (the video freeze occurs around 12:17:35), and the ffmpeg Direct Stream log which doesn't seem to show any errors or warnings during remuxing either. But it's not random, it's 100% reproducible at the same point in the video each time.) In one case it was as late as 50 minutes into the video. In the video I'm currently using for testing, it's at 5:07. ![]() (To explain a bit better what's going on, on the videos where this occurs, the video will play back for some number of minutes, and then at some point, the video will freeze but audio will continue. Something odd is going on with the streaming or decoding for these specific files. The fact that it happens at the same point in the video, as well, tells me that this is not an intermittent networking issue. The network bandwidth should not be an issue, this is all over LAN. ![]() (Although this is still a workaround-I don't want to have to manually click "Playback Correction" every time the issue happens.) ts, yet this is enough to resolve it somehow. I checked the ffmpeg command that runs, it does not convert the video or audio, only remuxes to. Yes, if I enable remuxing, then I can click the "Playback Correction" in the app to force switch to Direct Stream, and the issue no longer occurs. In some cases this might cause transcoding. This will stop their clients from requesting too much. You can also limit their request bitrate in the user options on the server. You could tell them to keep it at 1080p (or whatever the quality is), but drop the bitrate to 10-15mb/s. You could ask you friend to use the gear icon, found in the playback OSD on the fireTV interface, and lower the play back quality/bitrate. What is strange is that the audio continues but the pictures freezes. In some cases clients may request a higher bit rate then what the users internet connection can actually handle. It does not show a "Playback stopped" message until I manually stop playback. The emby server log shows no unusual messages-only the normal "Playback started" message. Since the file is going through Direct Play, there seems to be no ffmpeg log. I gave a couple of the problem files a test on the Windows Desktop client, watched through a few minutes past the point where they froze on the Fire Stick, and didn't encounter the same issue on the Windows client. I'm pretty sure they'll want to see the ffmpeg logs (the server generates) from when the stream was happening.ĭoes the file act the same way when you watch it on any of your own devices? Server name is sylvanas, local user is Josh, log sent around 6:03 AM UTC. I have sent logs from the Emby client on the Fire Stick. I have not found anything related to the issue in the server logs. I have not been able to find a pattern distinguishing the broken files from files that playback from start to end. I have my server configured to allow Direct Play only-this is on LAN, and the Fire Stick 4k Max should support direct play for every video and audio format I have on the server. I have attempted things such as remuxing mkv -> mp4 or mp4 -> mkv, which does not resolve the issue. This will consistently occur at the same point in the video, for each video where it occurs, but it does not occur on every video. that at a random point in playback, the audio will continue playing, but the video will freeze. I and family members have encountered, on two different Fire Stick 4k Max devices, for multiple different H.264 videos.
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